Reservations Procedure
The reservation doesn’t proceed until receiving your request in writing, either by letter, fax or e-mail.

Payment.
To confirm your reservation, it is necessary that we receive your deposit (20% of the total), within the time limit stated on our reservations confirmation form. (50% in the case of chalets, villas or country houses).
The remaining amount should be received not less than 7 days before arrival (14 days for chalets, villas and country houses).
Once the total amount has been received, we will send you confirmation of services requested via fax or e-mail, as well as the invoice for the same, for which we shall require your full details (name, surname, address, passport number, etc.)
The monies to be paid can be made via a Bank transfer, debit or credit card (Visa, Mastercard). For credit card payments you can give the details to authorise the amount or use our Secure form.
In the case of  payments made from outside Spain, there will be an additional cost of 6€ per reservation, added to the total amount of the invoice.

Our bank details :
Name: Viajes San Luis S.L.
Bank: La Caixa
Office: Sant Lluís
IBAN: ES 86
Swift: CAIXES BB 652
Account number: ES86-2100-0772-15-0100204247

Cancellations.
Cancellations made 30 days before the arrival date we will refund monies already paid, less 30€ for administration costs.  Between 30 days and 7 days before arrival you will be charged 20% of the total amount (chalets, villas and country houses 50%).  Less than 7 days before arrival, then a full 100% cancellation  charge will be applied (less than 14 days for chalets, villas and country houses)

Responsabilities.
Viajes San Luis acts as sole intermediary between the customers and services requested: hotels, apartments, chalets, etc.  Therefore, we do not accept responsibility for lost or damaged luggage, robberies, damages or accidents, outside the administration of the Agency.

Complaints
Viajes San Luis can only deal with complaints made during your stay.  In this way we hope to solve any such problems without delay.

Your opinión
On your return from your holidays, we ask that you please send us your opinion of our services and complete the simple questionnaire, which will help us to improve in every  way possible.

Note.
If you have any doubts or queries, please do not hesitate to contact us.